Savatours offers different types of products and services (hereinafter: the journey), which the specificities and nature are detailed through information made available to the traveler. Before making any reservation, it is important to read these information relating to the description of these trips and services in order to estimate your own ability to carry out this journey. This information also refers to a physical and health level that is important to have before conquering on of these journeys.
If in doubt, Savatours remains at your disposal to advise you, whatever the type of journey you wish to undertake.
Unless Savatours has given its prior consent, the journeys proposed are accompanied by at least one local guide, who has an excellent knowledge of the trips, the region and its inhabitants.
Except in special cases, the minor must be in possession of his own travel document (passport). In any case, he remains under the responsibility of the parental authority for the entire duration of the journey, regardless of the activities he may carry out during the journey. Under no circumstances may Savatours and/or the guide be subject to negligence or any other form of blame, in the event of a lack of supervision by the parental authority and/or its representative.
The cultural trip: It will allow you to discover the cultural heritage of the country or countries visited, but also the way of life of its inhabitants. It can be oriented in a specific field (history, religion, fauna, folklore,…) or it can be composed of a mixture of several of them. It is a question of discovering a heritage through walks accessible to all.
The discovery trip: It will offer a mix of culture, history… and allow an encounter with the people. But above all, the discovery journey will invite the traveler to discover something new and to look at the environment in which he evolves in a different way.
The family trip: This type of trip is designed so that everyone, regardless of age, can live and enjoy unique moments, pleasures, learning, reunions, but above all sharing and transmission. Its rhythm, its path and its organization are adapted to everyone. It involves the presence of at least one minor per family in the group.
The surprise trip: It leads to an original and unusual program. Depending on the choices and constraints expressed by the traveler, it will be designed by the organiser and will remain enigmatic until the day the traveler arrives.
Tailor-made travel: It’s yours. The traveler decides on everything (or almost everything) and the organizer draws it, figures it and validates it with your involvement. The tailor-made trip encourages reflection, research, discovery, knowledge and curiosity.
Free travel: The traveler retains control over the date of departure. It is not concerned with any logistical organization in the country(ies) visited. It will follow a predefined route using a road map and without a guide.
Combined travel: Travel is a combination of culture, discovery, nature, relaxation, intellectual or sporting activities. It is designed to vary the pleasures and experiences.
Trekking: This travel term refers to a walk involving a long crossing or loop in an area that is difficult to access. The journey departs from traditional roads, can be random, departs from comfort and infrastructure and will force the traveler to remain humble and respectful in the face of nature.
Hiking: This is the very spirit of walking. It is a more or less long walk without any particular difficulties. It is dotted with breaks to admire and appreciate the works of nature.
Walking: It defines a short walk allowing the discovery of places in urban or natural environments, on a tamed, easy and accessible route for all.
The peaks: Climbing a rocky peak to reach a high point. The trip involves a lot of physical effort. It is a challenge that offers unforgettable moments and sensations.
Winter: The arrival of snow will allow you to go for a walk or hike equipped with snowshoes or skis. The environment in which the traveller operates is unrecognizable and requires relearning for the uninitiated.
Fly and drive: This concept allows the traveler to choose his flight. He reserves a vehicle that will be given to him at the airport of his choice. He then enjoys his trip in complete freedom, or he relies on a predefined or customized itinerary.
Co-travelers: Relying on social networks or any other form of communication, it invites the person or persons interested to register for a trip in order to share a moment of life and get to know each other better.
- Travel document:
A valid passport (at least 6 months from the start of the journey) is recommended. Failing this, a valid CNI (at least 6 months) may be used as a travel document for European Community citizens.
For journeys involving border crossings outside official border crossings (e.g. trekking or hiking on horseback over 2 or more countries), the passport is mandatory for all participants. A copy of each participant’s passport will be requested at least one month before the departure date of the journey in order to obtain border crossing authorizations from the competent authorities.
The procedures for obtaining these authorizations can sometimes take time. It is practically impossible to obtain an authorization within a shorter time frame than that mentioned above. While controls of the various border police forces are indeed rare, they do exist and failure to present the border crossing authorization duly signed by the authorities can lead to long inconvenience not only to the group, but also to the guide, or even to financial penalties.
It is the traveler’s responsibility to ensure that his or her travel document is valid and that he or she is in possession of it during the entire journey. In the event that one or more travelers are unable to participate to a journey due to non-compliance with administrative formalities, this or these traveler(s) or the company – regardless of its legal form (hereinafter: the customer) – may not claim any reimbursement of the travel price.
- Safety and health risks:
Before any departure, the traveler has the duty to consult the “country sheet” published by the its Ministry of Foreign Affairs (or equivalent) and/or by its Embassy established in the country of travel, related to the country (ies) visited by the traveler.
Similarly, the traveler has the duty to consult the information on health risks that may be made available on the websites of the WHO and/or the Embassies established in the country(ies) visited.
- Registration / confirmation:
Following a request, Savatours will send as soon as possible a letter or email confirming the customer’s registration for the journey. In the event that the registration cannot be confirmed, for whatever reason, Savatours will send a letter or email of non-confirmation of the journey and/or a proposal to modify the journey.
Registration must be made in the full names of travelers as they appear on their travel documents.
Savatours reserves the right to cancel without prior notice any reservations for which payment has not been made on the date scheduled and specified below
- Cancellation and/or modification:
In the event of cancellation of the trip before its beginning by the customer, he must inform Savatours Incoming as soon as possible. The date of issue of the cancellation request will be taken into account. The stay can be cancelled free of charge up to 15 days before the start of the trip. At the end, it will be applied the following scale:
– From 15 to 10 days before the departure date: 30% of the total price of the stay,
– From 9 to 3 days before the departure date: 50% of the total price of the stay,
– Less than 2 days before the departure date: 80% of the total price of the stay,
– No-show: 100% of the total price of the stay.
The stay can be modified at any time up to 15 days before the initial planned date of travel. If the modification results in a change in the cost of the stay, a new financial offer will be made to the traveler or customer.
In the event of cancellation of the trip before its beginning by the customer, he must inform Savatours Incoming as soon as possible. The date of issue of the cancellation request will be taken into account. The stay can be cancelled free of charge up to 60 days before the start date of the trip. At the end, it will be applied the following scale:
– From 59 to 30 days before the departure date: 30% of the total price of the stay,
– From 29 to 16 days before the departure date: 60% of the total price of the stay,
– Less than 15 days before the departure date: 100% of the total price of the stay,
– No-show: 100% of the total price of the stay.
The stay can be modified at any time up to 60 days before the initial planned date of travel. If the modification results in a change in the cost of the stay, a new financial offer will be made to the traveler or customer.
6.3) Force majeure:
Savatours Incoming may have to cancel a trip or modify its program at any time due to exceptional circumstances (hereinafter: Force Majeure). These include all reasons related to the maintenance of passenger safety. In the case of Force Majeure, Savatours Incoming remains the sole judge on the final decision taken on the trip and the traveler and/or the customer may not claim any compensation other than the reimbursement of services not performed.
All fares are in euros and include local taxes. The fare is firm and definitive. However, it may be revised upwards or downwards depending on the level of service taxes imposed by a third party, in particular on tourist taxes.
- Payment terms and conditions:
Payment must be made in full no later than 15 days before the date of the journey. It must be made by bank transfer to the account mentioned on the invoice. The costs associated with transfers are and remain of the responsibility of the traveler or customer.
It is recommended to mention on the transfer swift the journey reference mentioned at the left top of journey document in order to avoid any possible errors in the processing of files.
Any delay in payment due on the scheduled date may be considered as a cancellation of the trip for which the traveler or customer is responsible.
Any request for payment by Savatours will be validated by sending an invoice to the customer.
International travel insurance is strongly recommended to cover the consequences of incidents that may occur while travelling and staying abroad. It is the traveler’s responsibility to get the necessary information with his travel agent or insurer before departure. Under no circumstances may Savatours be held liable if one or more travelers have not subscribed a travel insurance or any other type of insurance covering the risks relating to his journey.
- Physical condition:
It is the traveler’s sole responsibility to ensure that his or her physical condition and/or state of health is compatible with the journey for which he or she has requested and for which a reservation is provided. Under no circumstances, and for any reason whatsoever, Savatours cannot be held responsible for physical and/or health problems resulting or that may result from a journey. Savatours could refuse any person who does not meet the criteria of physical conditions and/or health necessary for the journey and in this case, Savatours, could ask the customer to interrupt his journey if this journey should prove to be dangerous for the traveler’s state of health, without the latter being able to contest the decision taken by Savatours and request any compensation or reimbursement on this account.
In addition to the transport / transfers mentioned in its journeys, Savatours does not offer any other means of transport and more specifically no means of transport such as airlines, maritime or road transport that can transport the passenger to his final destination.
- Savatours’ liability
Savatours cannot be held responsible for the consequences and inconveniences suffered by the traveler or the customer for the following events:
– Loss or theft of travel documents, identities or bank accounts by the traveler,
– Loss of luggage and/or personal effects,
– Failure of a third party, partners and/or local authorities to provide services,
– Modification and/or cancellation of a journey or part of a journey for safety or health reasons,
– Modification and/or cancellation of a journey or part of a journey following a metrological event,
– Unpredictable or unavoidable events (Force majeure) such as wars, political unrest, earthquakes, floods, technical and/or administrative incidents……,
– Incident or accident occurring during a journey resulting from a failure to comply with the safety instructions given by the guide and/or the client and/or Savatours,
– Discovery, in the event of an examination by competent authorities, in the luggage of the traveler(s) entrusted to Savatours and/or to a goods service provider not in compliance with the customs regulations in force.
13) Good to know
13.1) The classification of hotels and/or guest houses, which is mentioned in stars or in writing, corresponds to a classification in local standards, according to standards that are sometimes very different or lower than the standards in force in the traveller’s country of origin. In addition, for the same category, comfort may vary from one hotel to another.
13.2) A double room is often composed of two twin beds and sometimes a single bed (French bed, King size bed…).
The single room can be composed of a bed of a different size, or be a double room occupied by a single person, hence the difference in price. It may be smaller and less well located.
The triple room is often a double room with an accommodation or extra bed.
The quadruple room is often composed of a single room that can accommodate 4 people, sometimes with the addition of additional extra beds or bunk beds.
Rooms in guest houses, depending on the location, may be equivalent to those described above or are often large rooms that can accommodate several single beds (especially for “hiking” tours).
The names of hotels, guest houses, restaurants mentioned in the descriptions and/or proposals of offers or services are given for information only and can only be confirmed by reservation. In the event that a request from a traveller or a partner is confirmed and that the accommodation and/or catering place mentioned is no longer accessible, for a reason beyond Savatours Incoming’s control, a proposal to replace these places will be sent to the customer as soon as possible. Savatours Incoming undertakes as far as possible to ensure that this accommodation and/or restaurant is of a category equivalent to that mentioned in the offer. Under no circumstances can Savatours Incoming be held liable following this modification.
- Fly and Drive:
As part of the Fly and Drive, Savatours Incoming may offer air and ground transport (vehicle rental). The identity of the carrier will be communicated at the time of registration or reservation. Under no circumstances shall Savatours Incoming be held liable for any cancellation, delay, change of schedule or stopover or any other element beyond the control of Savatours Incoming.
In the event that the transport and/or cancellation of the ticket is not carried out by the carrier due to the passenger’s responsibility and for any reason outside Savatours Incoming, the passenger, if he wishes to continue his journey, must acquire a new ticket at his expense.
In the event that the traveller renounces the trip, for whatever reason, Savatours Incoming will charge him/her a cancellation fee as mentioned in article 6 above.
- Other services:
At any time during his journey, the traveler may reserve the right to solicit the customer and/or Savatours for a new service. This can only be done with the agreement of the customer and Savatours, the customer being responsible for informing its clients about the price of the new service. Savatours cannot be held liable in the event of cancellation, delay, change of itinerary or other failure of these carriers to provide services.
The service must be paid to Savatours before its application for all sums exceeding 300 € and within 5 days for all sums less than or equal to 300 €.
- Changes to the conditions of sale:
Savatours reserves the right to modify these terms and conditions of sale at any time and without notice. The conditions of sale applicable to the booking of the journey are those in force on the day of the booking of the journey.